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The Key to Effective Performance Management

October 12, 2022

                      “Coming together is a beginning; keeping together is progress; working together is success.”                                     - Henry Ford

 

Having a consistent and effective performance management system is the backbone of any successful company. However, not every company has the right tools in place to ensure that their performance management processes are up-to date and truly helpful in achieving the overall organizational goals. One of the reasons, why so many companies get this crucial operational aspect wrong, is because they often do not have a system that truly measures performance in its entirety and rather, relies on arbitrary metrics. Therefore, before incorporating a performance management system into your organization, it is important to understand what it actually entails.

 

Performance management is the process of establishing, with clarity, the job responsibilities, priorities and expectations, an employee must live up to in order to effectively align with the goals of the organization within which they are operating. This process is not just evaluating a performance during the end of the fiscal year, but in fact, is an all-inclusive analysis of what an employee is bringing to their role every day. There are a few key aspects that create a strong performance management system that truly works, here are a few that, we believe, are fundamental to the process:

 

  • Strong and relevant metrics

 If your employees do not know exactly what is expected from them, it is highly likely that they will not have the enthusiasm and direction to work towards. Therefore, at the beginning of their employment with your organization, it is essential to present them with a clear and comprehensive set of expectations that they must aim to not just meet but exceed. These metrics must also align with your overall company goals, you cannot simply replicate the metrics of an organization that is completely in contrast to your own. Doing this will confuse your overall objectives, instead of having a set of goals that are relevant to your company. Therefore, establish clear metrics from the start, to get the ball rolling!

 

  • Realistic targets

 The key to effective target-setting is to achieve the perfect balance of goals. Targets that are too easy will not encourage employees to challenge themselves and/or grow in their respective goals. On the other hand, targets that are extremely difficult and seemingly unattainable might affect the morale of your staff, and as a result, totally backfire. The ideal set of targets are both challenging yet attainable, as this balance promotes more consistent motivation for your employees.

 

  • Open and honest communication

 Once you have established your targets and what you expect from your employees, the process doesn’t end. Performance management shouldn’t be a passive system that only comes up during fiscal evaluations. Instead, it should always encourage a positive and healthy relationship of communication between both the employee and employer. Metrics should be regularly assessed and performances should also be regularly evaluated to ensure that the alignment achieved when setting the targets is not dwindling. This could be in the form of regular one-on-one sessions with each of your employees to make sure they’re on the right track and to address any concerns or feedback they may have. Do what makes best sense for your organization and teams. There is no golden rule to this – monthly, quarterly, half-yearly, whatever suits best but is most effective and manageable.

 

Creating a solid and realistic performance management system that works and brings you the results you desire is not easy but with the right support, it can definitely be achieved! At HTRUST, we pride ourselves on understanding the unique needs and goals of a company and creating exceptional performance management systems for them that deliver results! Reach out to us today and let’s get started!

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‘Trust is the one thing that changes everything’ – in the words of Stephen MR Covey. A PwC survey found that 86% of executives report high trust in their employees, but only 60% of employees feel highly trusted, which clearly shows a significant communication gap. Let’s face it - establishing a culture of trust is not only essential but it’s imperative in today's times - for fostering collaboration, innovation, and employee satisfaction in the workplace. But how easy or difficult is that to create? Here are some simple yet practical strategies which will help build a culture of trust in your organizations. Promote Open and Honest Communication Effective communication is fundamental to building trust. Encourage your teams to share their ideas, concerns, and feedback openly. Regular team meetings, transparent information sharing, and an open-door policy can facilitate this. It’s important not just to speak but also to listen—genuinely hearing and acknowledging what your teams have to say. Lead by Example Actions speak louder than words. Its essential for leaders to model the behavior they want to see in their teams. This means keeping promises, being accountable, and demonstrating integrity in every action. When the team sees that they are reliable and trustworthy, they are more likely to emulate those qualities. Recognize and Appreciate Contributions Acknowledging the hard work and achievements of team members is crucial. Regular recognition and appreciation can boost morale and reinforce trust. Whether through a public acknowledgment in a meeting or a personal thank-you note, showing appreciation makes employees feel valued and trusted. Encourage Collaboration Over Competition While a little competition can be healthy, excessive competition can undermine trust. Promote a collaborative environment where team members work together towards common goals. Team-building activities and cross-functional projects can help break down barriers and foster a sense of unity and trust. Invest in Professional Development Show your teams that you are invested in their growth and development. Providing opportunities for training, learning, and career advancement demonstrates that you care about their future. When employees feel supported in their professional journey, they are more likely to trust their leaders and the organization. Creating a culture of trust is not a one-time effort but a continuous process. It requires dedication, consistency, and a genuine commitment to the well-being of the team. The benefits, however, are immense: a motivated, engaged, and loyal workforce that drives organizational success. So focus on creating an environment in your organization where trust and transparency are normalized. Let's build workplaces where trust isn't just a concept but a lived reality. To build a place that embodies Trust in every aspect - talk to us at - info@htrustconsulting.com
By Aditi Priya November 7, 2023
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By Aditi Priya October 24, 2023
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